Return Policy Page
TRADESFOLKS PVT. LTD.
RETURN & REFUND POLICY
Effective Date: 01 January 2026
Last Updated: 07 September 2026
At Tradesfolks, we aim to provide a reliable and transparent marketplace experience for our customers, buyers, sellers, and business users.
As Tradesfolks is a business-oriented marketplace/platform where products and services may be offered by independent Sellers, return, replacement, cancellation, and refund terms may vary depending on the Seller, product, service, transaction, and applicable commercial terms.
Users are advised to review the applicable product, Seller, order, or transaction terms before completing a purchase or placing an order.
1. RETURNS
Where a return is applicable to a particular product or transaction:
- A return request should generally be initiated within 14 days from the date of delivery, unless a different period is specified by the Seller or applicable transaction terms.
- The product should generally be unused and returned in its original packaging and condition, unless the return is being requested because the product was defective, damaged, incorrect, or otherwise materially different from the agreed description.
- Certain products or services may not be eligible for return due to their nature, customization, condition, applicable law, or Seller-specific terms.
- Custom-made or personalized products, clearance items, and certain products that have been opened or unsealed may be non-returnable where applicable.
- Return eligibility may also depend on the applicable Seller's return policy and the terms communicated at the time of purchase.
2. RETURN REQUEST
To request a return, the customer or buyer may be required to provide:
- Order or transaction details
- Product details
- Reason for the return
- Photographs or other evidence, where applicable
- Any other information reasonably required to review the request
Tradesfolks or the relevant Seller may review the request and determine whether the return is eligible under the applicable terms.
3. REFUNDS
Once an approved returned product is received, the Seller or applicable service provider may inspect the product before determining the final refund eligibility.
Where a refund is approved:
- The refund will generally be processed to the original payment method, where technically and commercially applicable.
- Approved refunds may generally be processed within 7–10 business days after approval.
- The actual time taken for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution.
- Refunds may be subject to the applicable terms of the Seller, payment provider, and transaction.
Shipping or delivery charges may be non-refundable unless the return or refund is due to an error attributable to the Seller or another responsible party, subject to the applicable transaction terms.
4. EXCHANGES AND REPLACEMENTS
Where applicable, products may be eligible for replacement or exchange if they are:
- Defective;
- Damaged during delivery;
- Incorrectly supplied; or
- Materially different from the product or specifications agreed upon.
Replacement or exchange requests should be submitted with the relevant order details and supporting photographs or other evidence where required.
Availability of replacement or exchange may depend on product availability and the applicable Seller's terms.
5. DAMAGED OR INCORRECT PRODUCTS
If a product is received damaged, defective, incorrect, or materially different from the agreed order, the buyer should contact the relevant Seller or Tradesfolks as soon as reasonably possible.
The buyer may be requested to provide photographs, videos, packaging details, delivery information, or other evidence to assist in reviewing the issue.
Where the issue is verified and the transaction terms provide for a return, replacement, or refund, the appropriate remedy may be provided in accordance with the applicable terms.
6. RETURN SHIPPING
Unless otherwise specified:
- Return shipping costs may be the responsibility of the customer where the return is requested for reasons unrelated to an error or defect.
- Where the return is due to an incorrect, defective, or damaged product attributable to the Seller, the applicable Seller or responsible party may be responsible for the return shipping costs.
- Customers are encouraged to use a reliable and trackable shipping service when returning products.
- The customer should retain the shipping receipt or tracking information until the return has been completed.
7. NON-RETURNABLE PRODUCTS AND SERVICES
Certain products and services may not be eligible for return or refund because of their nature or applicable terms.
These may include, where applicable:
- Customized or personalized products;
- Certain clearance or final-sale products;
- Products that have been opened or unsealed where return is not permitted;
- Products or services specifically identified as non-returnable;
- Services that have already been fully provided;
- Products that cannot reasonably be returned due to their nature; and
- Other products or services excluded under applicable law or Seller-specific terms.
Any applicable exclusions should be communicated to the customer through the relevant product, Seller, order, or transaction terms.
8. CANCELLATION
Cancellation of an order may be permitted depending on the status of the order and the applicable Seller or transaction terms.
Once an order has been processed, dispatched, customized, or otherwise fulfilled, cancellation may not be possible.
Where cancellation is permitted and a refund is applicable, the refund will be processed according to the applicable refund terms.
9. SELLER-SPECIFIC RETURN AND REFUND TERMS
Because Tradesfolks operates as a marketplace/platform and products or services may be provided by independent Sellers, a Seller may have additional or different return, replacement, cancellation, or refund terms.
Where such terms are applicable, they should be reviewed before completing the relevant transaction.
In case of any conflict between this general policy and specific transaction terms, the applicable transaction or Seller terms may govern, subject to applicable law.
10. TRADESFOLKS' ROLE
Tradesfolks provides a platform that facilitates interactions and transactions between buyers, Sellers, suppliers, manufacturers, service providers, and other business users.
Unless expressly stated otherwise, Tradesfolks does not necessarily manufacture, own, stock, inspect, or directly sell every product listed by independent Sellers.
Accordingly, the relevant Seller may be responsible for product quality, fulfillment, delivery, returns, replacements, and refunds, depending on the transaction and applicable terms.
Tradesfolks may assist users in communicating with Sellers and addressing transaction-related concerns where appropriate.
11. FRAUDULENT OR MISUSE OF RETURN PROCESS
Users must not misuse the return, replacement, cancellation, or refund process.
This includes:
- Providing false information;
- Returning a different product;
- Returning a used or damaged product while claiming it was received damaged;
- Making fraudulent refund claims;
- Manipulating transaction records; or
- Otherwise attempting to obtain an unauthorized refund or replacement.
Tradesfolks or the relevant Seller may take appropriate action where misuse or fraudulent activity is suspected.
12. CHANGES TO THIS POLICY
Tradesfolks may update or modify this Return & Refund Policy from time to time to reflect changes in our services, business practices, Seller arrangements, legal requirements, or Platform policies.
Any revised version will be published on this page.
Users are encouraged to review this policy periodically.
13. CONTACT US
If you have any questions, concerns, return requests, refund-related queries, or other issues regarding this policy, please contact us.
Tradesfolks Pvt. Ltd.
Email: support@tradesfolks.in
Website: www.tradesfolks.in
Phone: +91-7827371373
For order-specific issues, please include your order/transaction details and relevant supporting information so that the matter can be reviewed efficiently.
© Tradesfolks Pvt. Ltd. All Rights Reserved.
TRADESFOLKS - A GLOBAL DIRECTORY AND RESOURCE OF INDIAN PRODUCTS
Subscribe to our newsletter for regular updates about Offers, Coupons & more
